We are looking
a Senior Customer Success Specialist who is passionate about delivering high-quality customer service and excited to grow within a dynamic, fast-paced environment. If you’re a proactive problem solver with a strong sense of empathy, this role is for you.
Get ready to
- Respond to routine cases and manage high-risk ones
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Support your colleagues with day-to-day coaching and peer learning
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Monitor and report customers’ feedback to identify areas for improvement
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Actively take part in team meetings and share best practices
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Take over team management in absence of the Team Lead
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Be open to feedback while working in a high-performing team
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Work closely with your Team Lead to implement new procedures and processes
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Be a part of the fast-growing company and deal with challenges that it brings
We expect you to
- Have fluent English, Lithuanian both written and spoken
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Have previous experience in Customer Service (email support and/or live chat)
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Have excellent communication, empathy skills and know how to deal with stressful situations
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Have perfect time management skills & ability to handle multiple projects at once
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Have interest in the health & wellness industry (it’s a plus!)
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Ability to take ownership and use your problem-solving skills
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Be creative! Sometimes you may have to deviate from standard procedures
Salary
Gross salary range is 1700 – 1900 EUR/month.
Location
Vilnius, Lithuania: 4 days onsite, 1 flexible day remote.
