Customer Service Quality Assurance Manager

You are going to work with

Eglė Kontautaitė

Chief Customer Officer

You know that meme where everything is on fire and the dog is like “This is fine”? That’s it. That’s our Egle.

Stayed in “max villa” in Thailand, got out alive & smiling – it says a lot.

Your workplace will look like this

Get Ready To

Take over the development of CS quality control processes & strategy;
Manage internal quality assessment tools and work closely with technical support team for constant improvements;
Monitor emails to assess customer service performance in adherence to company policies and procedures;
Measure both success and developmental areas, provide feedback and support;
Liaise with CS managers to determine and implement training needs;
Guide and coach CS managers on best practices;
Collaborate on QA Supervisors hiring;

We Expect You To

Have strong previous experience in customer support quality assurance;
Have experience in handling multiple projects at once, are comfortable with taking responsibility and making decisions;
Have fluent English both written and spoken;
Have strategic skills, be able and excited to contribute to the growth of the CS department;
Be a team player, able to guide customer service teams;
Have knowledge/ interest in health & wellness industry (it’s a plus!);
Love helping people;
Never kill the vibe.

Salary

Gross salary range is 1600-1900 EUR/month.

Talking about perks:

Work hard, party harder. We couldn’t handle to party every time we reach our KPIs, so we stick to approximately once per month. On the other hand, our office never runs out of drinks & snacks to party every day – can you handle it?
Day off cards. The headline says it all. You don’t need an explanation if you’re having a tough day or had a tough party last night. Though use it with caution!
Wolt for late workers. Got to stay up late? You deserve to order whatever you want.
Workation. Bali, Thailand — been there done that. Currently deciding where to go next, any ideas?
Gym subscription. We got you covered, just choose a gym!
Taxi budget. Whether you overslept in the morning or over-stayed in the evening, use your personal budget for a cab.
Fridge full of food. New ideas in the shopping list are always welcome. What’s your favorite snack?
Hot tub. We have a fire heated hot tub in our terrace to enjoy while waiting for a BBQ to be made.
Casual perks. Enjoy a starter pack with our merch, monthly office parties, games zone with foosball, PS4 & VR.

About Us

Kilo.Health is a digital business working in the health industry. Our main markets are the USA, Canada, Australia, Brazil, Mexico & the UK. The company was founded 8 years ago, and it took a while to find our niche. Though we did it, and now we strive to be the leader in the wellness category globally. Don’t wish us luck. Come work with us to see it happen.

You Are Going to Deal With

Informal communication. We are not a corporate office – we are digital punks
Many mistakes, though never the same mistake twice. We experiment a lot since no one has ever done what we are doing
Digital products in the health industry which acquire thousands of daily new customers globally
Weekly new introductions. Our team grows faster than construction workers are breaking the walls to expand our office
Feeling excited already? It’s our daily emotion.

We want you if you’re the one we would reach the impossible with. Are you ready?

Apply for this position