Customer Support Team Lead

Permanent EmployeeCustomer Support Team LeadLithuania
You are going to work with
Jorūnė Lukšaitė
Head of Customer Support
Customer-oriented multitasker who’ll pick up your call if you’re under the weather.

Your workplace will look like this

Get Ready To

  • Manage the team of 5-10 customer service specialists working worldwide;
  • Ensure excellent customer service is provided via live chat, email and phone support;  
  • Be proactive – implement best practices and improve processes;
  • Monitor and report on customers’ feedback to the Product Lead and Customer Service Operations Manager which you will be reporting to;
  • Have a vision. You will be responsible for creating quarterly roadmaps for your team; 
  • Be a part of the fast-growing company and deal with challenges that it brings;
  • Make unhappy customers happy and happy ones – even happier.

We Expect You To

  • Have fluent English both written and spoken/ another language is a plus ( Spanish/ French/ German/ Italian/ Portuguese– you name it, we’ll need it);
  • Have previous experience in Customer Service and team management (email support/ live chat/ phone support)
  • Have perfect time management skills (you will manage your own team and work alongside product team);
  • Take ownership – you will be the driver of your team’s performance! 
  • Have knowledge/ interest in the health & wellness industry (it’s a plus!);
  • You are a team player and love helping people!
  • Never kill the vibe

Salary

Gross salary range is 1800-2300 EUR/month.

Location

Work from anywhere. We have offices in the major Lithuanian cities – Vilnius, Kaunas, Klaipėda – but in case you can’t think of what pants to wear today, waiting for your cat’s food to be delivered, or casually chilling in Tenerife – gotcha. Meet you at the Zoom party.

Talking about perks:

  • We will spoil you! Get ready for numerous perks: a fridge full of food,  frequent community events (both online and offline!), an office gym and much more.
  • Not feeling like going to the office? Work remotely from wherever you want! And we got you covered for whenever you feel office-sick – monthly taxi budget will wait.
  • Bond with your team or just work and vacation on teambuilding and workation trips. All you need to do is choose a destination, kick back, and relax while we cover the rest. 
  • Take 5 extra DAYS OFF to recharge. Use them whenever you need – no questions asked. A healthy, happy, and well-rested you is the goal.
  • After 6 months at Kilo Health, we’ll ask you to choose a plan from the company-covered private health insurance. Cover all your extra health and wellness needs on us.
  • Get ready to create impact through progressive and innovative healthtech products with our quality over quantity mindset. Take it slower to create something better.
  • Freely initiate change, suggest new approaches, and skyrocket with exciting challenges in our fast-growing healthtech environment. 
  • Get ready to roll in our easy-going, inclusive atmosphere with informal and laid-back communication. We keep it casual, so please, no suits and ties at the office.
  • If you uncover a hidden super talent while you’re with us – we’re all for it! We’ll do everything we can to support your passion and help turn it into an ultimate career change.
  • Want to polish up on your qualifications? Join the Kilo Academy to learn from our top specialists or schedule a 1-on-1 knowledge-sharing session or simply borrow a book from our extensive library. Knowledge is power, and we’re here to share it.
We will spoil you with
Workation
Workation
Gym subscription
Gym subscription
Taxi budget
Taxi budget
Fridge full of food
Fridge full of food
Hot tub
Hot tub
Casual perks
Casual perks
It will happen here
Vilnius Tech Park
Viskio Akligatvis, Antakalnio g. 17, Vilnius
Apply now
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