You are going to work with

Jorūnė Lukšaitė

Head of Customer Support

Customer-oriented multitasker who’ll pick up your call if you’re under the weather.

Camping is her passion. Give her a tent, great company, a ticket to Canada, and she’ll be head over heels with joy.

Your workplace will look like this

Get Ready To

  • Respond to routine cases and manage high-risk ones;
  • Support your colleagues with day to day coaching and peer learning;
  • Monitor customers feedback to identify areas for improvement;
  • Actively take part in team meetings and share best practices;
  • Take over team management in absence of the manager;
  • Work with our internal databases and tools;
  • Be open to feedback while working in a high performing team;
  • Be a part of the fast-growing company and deal with challenges that it brings;
  • Make unhappy customers happy and happy ones – even happier!

We Expect You To

  • Have fluent English both written and spoken/ another language is a plus ( Spanish/ French/ German/ Italian/ Portuguese/ Norwegian/ Sweden/ Russian/ Arabic – you name it, we’ll need it);
  • Have previous experience in Customer Service (email support, Zendesk);
  • Have perfect time management skills (we offer remote supporter position with in-house training only) & the ability to handle multiple projects at once;
  • Have knowledge/ interest in health & wellness industry (it’s a plus!); 
  • Ability to take ownership and use your problem-solving skills 
  • Be creative! Sometimes you may have to deviate from standard procedures 
  • You are a team-player and love helping people! 
  • Never kill the vibe.

Salary

Gross salary range is 1150-1400 EUR/month.

Talking about perks:

  • Join the growth. Outgrow your position in the fastest-growing company. Join initiatives and test your strength in various fields. Let’s build this rocket together.
  • Pitch your ideas. Whether it’s a suggestion for the next workation or the best-selling product – we’re all ears. Share your plans, and we’ll make it happen.
  • Work from anywhere. If you can’t think of what pants to wear today, waiting for your cat’s food to be delivered, or casually chilling in Tenerife – gotcha. Zoom party?
  • Test for the best. We’re the ultimate focus group of the new products we create and practice it before it is cool. What’s ours is yours.
  • Self-development. Know any industry professionals you’d like to consult with? Would love to visit international conferences or take paid courses? Sky’s the limit!
  • No boredom. If you think that you’ll have a typical 9-to-5 office job, then get ready to get your mind blown. Your position is never set in stone: work on different projects, be an A++ professional, discover your strengths along the way, and enjoy the craziness. 
  • Employee discounts. Why are we even explaining this? Beauty and wellness products? – Check. You want a taco party at our “San Diego” bar? – Check. VIP for the MVP.
  • Start your own company. Yeah, that’s right. A startup within a startup! Got any ideas?

About Us

Kilo.Health is a digital business working in the health industry. Our main markets are the USA, Canada, Australia, Brazil, Mexico & the UK. The company was founded 8 years ago, and it took a while to find our niche. Though we did it, and now we strive to be the leader in the wellness category globally. Don’t wish us luck. Come work with us to see it happen.

You Are Going to Deal With

  • Informal communication. We are not a corporate office – we are digital punks
  • Many mistakes, though never the same mistake twice. We experiment a lot since no one has ever done what we are doing
  • Digital products in the health industry which acquire thousands of daily new customers globally
  • Weekly new introductions. Our team grows faster than construction workers are breaking the walls to expand our office
  • Feeling excited already? It’s our daily emotion.

We want you if you’re the one we would reach the impossible with. Are you ready?

Apply for this position

It will
happen here

Kilo Health HQ, Antakalnio g. 17, Vilnius

It will happen here

Kilo Health HQ, Antakalnio g. 17, Vilnius

Kilo Health