You are going to work with

Jorūnė Lukšaitė

Head of Customer Support

Customer-oriented multitasker who’ll pick up your call if you’re under the weather.

Camping is her passion. Give her a tent, great company, a ticket to Canada, and she’ll be head over heels with joy.

Your workplace will look like this

Get Ready To

  • Monitor and evaluate the quality of the customer service interactions;
  • Deliver workshops to customer service teams on successes and areas of improvement;
  • Work closely with team managers and other stakeholders on various quality related projects;
  • Update the internal knowledge base;
  • Prepare and execute feedback sessions;
  • Be a part of a fast-growing company and deal with the challenges that it brings;

We Expect You To

  • Have fluent English, both written and spoken (another language is a plus!);
  • Have previous experience in customer service (quality specialist or similar role is a plus!);
  • Be able to express constructive written and verbal feedback;
  • Have perfect time management skills and ability to handle multiple projects at once;
  • Be self-reliant, excellent problem-solver, results-oriented, attentive to detail; 
  • Be a team player and possess great communication skills, both verbal and written; 
  • Have knowledge / interest in the health & wellness industry (it’s a plus!); 
  • Never kill the vibe.

Salary

Gross salary range is 1240 – 1780 EUR/month.

Talking about perks:

  • Join the growth. Outgrow your position in the fastest-growing company. Join initiatives and test your strength in various fields. Let’s build this rocket together.
  • Pitch your ideas. Whether it’s a suggestion for the next workation or the best-selling product – we’re all ears. Share your plans, and we’ll make it happen.
  • Work from anywhere. If you can’t think of what pants to wear today, waiting for your cat’s food to be delivered, or casually chilling in Tenerife – gotcha. Zoom party?
  • Test for the best. We’re the ultimate focus group of the new products we create and practice it before it is cool. What’s ours is yours.
  • Self-development. Know any industry professionals you’d like to consult with? Would love to visit international conferences or take paid courses? Sky’s the limit!
  • No boredom. If you think that you’ll have a typical 9-to-5 office job, then get ready to get your mind blown. Your position is never set in stone: work on different projects, be an A++ professional, discover your strengths along the way, and enjoy the craziness. 
  • Employee discounts. Why are we even explaining this? Beauty and wellness products? – Check. You want a taco party at our “San Diego” bar? – Check. VIP for the MVP.
  • Start your own company. Yeah, that’s right. A startup within a startup! Got any ideas?

About Us

Kilo.Health is a digital business working in the health industry. Our main markets are the USA, Canada, Australia, Brazil, Mexico & the UK. The company was founded 8 years ago, and it took a while to find our niche. Though we did it, and now we strive to be the leader in the wellness category globally. Don’t wish us luck. Come work with us to see it happen.

You Are Going to Deal With

  • Informal communication. We are not a corporate office – we are digital punks
  • Many mistakes, though never the same mistake twice. We experiment a lot since no one has ever done what we are doing
  • Digital products in the health industry which acquire thousands of daily new customers globally
  • Weekly new introductions. Our team grows faster than construction workers are breaking the walls to expand our office
  • Feeling excited already? It’s our daily emotion.

We want you if you’re the one we would reach the impossible with. Are you ready?

Apply for this position

It will
happen here

Kilo Health HQ, Antakalnio g. 17, Vilnius

It will happen here

Kilo Health HQ, Antakalnio g. 17, Vilnius

Kilo Health