Customer Support Manager (Remote)

Kilo.Health is a digital business working in the health industry. Our main markets are USA, Canada, Australia, Brazil, Mexico & UK. The company was founded 6 years ago and it took a while to find our niche. Though we did it and now we strive to be the leader in the wellness category globally. Don’t wish us luck, come work with us to see it happen.

Get ready to:

  • Manage the team of 5 customer service specialists working worldwide;
  • Provide excellent customer support via email, control the quality of team replies and strive for improvements;
  • Monitor and report on customers’ feedback, share with the Product Lead and the Head of Customer Service which you will be reporting to;
  • Be a part of the fast-growing company and deal with challenges that it brings;
  • Make unhappy customers happy and happy ones – even happier!

We Expect You To:

  • Have fluent English both written and spoken/ another language is a plus ( Spanish/ French/ German/ Italian/ Portuguese/ Norwegian/ Sweden/ Russian/ Arabic – you name it, we’ll need it);
  • Have previous experience in Customer Service and team management (email support, Zendesk);
  • Have perfect time management skills (we offer remote supporter position with in-house training only);
  • Have knowledge/ interest in the health & wellness industry (it’s a plus!);
  • Have common sense;
  • You are a team player and love helping people!
  • Never kill the vibe.

Talk about perks:

  • Work hard, party harder. We couldn’t handle to party every time we reach our KPIs, so we stick to approximately once per month. On the other hand, our office never runs out of drinks & snacks to party every day – can you handle it?
  • Hot tub. We have a fire heated hot tub in our terrace to enjoy while waiting for a BBQ to be made.
  • Casual perks. Enjoy a starter pack with our merch, monthly office parties, games zone with foosball, PS4 & VR.

You Are Going To Deal With

  • Informal communication. We are not a corporate office, we are digital punks
  • Many mistakes though never the same mistake twice. We experiment – a lot, since no one has ever done what we are doing
  • Digital products in the health industry which acquires thousands of daily new customers globally
  • Weekly new introductions. Our team grows faster than construction workers are breaking the walls to expand our office
  • Feel excited already? It’s our daily emotion.

We want you, if you’re the one we would reach the impossible with.
Are you ready?

Gross salary range is 1000-1600 EUR/month.
 

Apply now

Choose what kind of interview you would like

Write your choice in the application email and don’t worry about hitchhiking to the interview, we’ll send a cab to your doorstep.

GREET ME WITH LIVE MUSIC

WHISKY SUITS & CIGARS

MEETING IN YOUR PLACE

GREET ME WITH A HOT TUB

MEET ME WITH VIDEO GAMES

MEETING IN OUR PLACE

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