Customer Service Quality Advisor

Permanent EmployeeCustomer Service Quality AdvisorLithuania
You are going to work with
Jorūnė Lukšaitė
Head of Customer Support
Customer-oriented multitasker who’ll pick up your call if you’re under the weather.

Your workplace will look like this

Get Ready To

  • Monitor and evaluate the quality of the customer service interactions;
  • Deliver workshops to customer service teams on successes and areas of improvement;
  • Work closely with team managers and other stakeholders on various quality related projects;
  • Update the internal knowledge base;
  • Prepare and execute feedback sessions;
  • Be a part of a fast-growing company and deal with the challenges that it brings.

We Expect You To

  • Have fluent English, both written and spoken (another language is a plus!);
  • Have previous experience in customer service (quality specialist or similar role is a plus!);
  • Have previous experience in taking or monitoring  calls;
  • Be able to express constructive written and verbal feedback;
  • Have perfect time management skills and ability to handle multiple projects at once;
  • Be self-reliant, excellent problem-solver, results-oriented, attentive to detail; 
  • Be a team player and possess great communication skills, both verbal and written; 
  • Have knowledge / interest in the health & wellness industry (it’s a plus!); 
  • Never kill the vibe.

Salary

Gross salary range is 1240 – 1950 EUR/month.

Talking about perks:

  • We will spoil you! Get ready for numerous perks: a fridge full of food, frequent community events (both online and offline!), an office gym and much more.
  • Not feeling like going to the office? Work remotely from wherever you want! And we got you covered for whenever you feel office-sick – monthly taxi budget will wait.
  • Bond with your team or just work and vacation on teambuilding and workation trips. All you need to do is choose a destination, kick back, and relax while we cover the rest. 
  • Take 5 extra DAYS OFF to recharge. Use them whenever you need – no questions asked. A healthy, happy, and well-rested you is the goal.
  • After 6 months at Kilo Health, we’ll ask you to choose a plan from the company-covered private health insurance. Cover all your extra health and wellness needs on us.
  • Get ready to create impact through progressive and innovative healthtech products with our quality over quantity mindset. Take it slower to create something better.
  • Freely initiate change, suggest new approaches, and skyrocket with exciting challenges in our fast-growing healthtech environment. 
  • Get ready to roll in our easy-going, inclusive atmosphere with informal and laid-back communication. We keep it casual, so please, no suits and ties at the office.
  • If you uncover a hidden super talent while you’re with us – we’re all for it! We’ll do everything we can to support your passion and help turn it into an ultimate career change.
  • Want to polish up on your qualifications? Join the Kilo Academy to learn from our top specialists or schedule a 1-on-1 knowledge-sharing session or simply borrow a book from our extensive library. Knowledge is power, and we’re here to share it.
We will spoil you with
Workation
Workation
Gym subscription
Gym subscription
Taxi budget
Taxi budget
Fridge full of food
Fridge full of food
Hot tub
Hot tub
Casual perks
Casual perks
It will happen here
Vilnius Tech Park
Viskio Akligatvis, Antakalnio g. 17, Vilnius
Apply now
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