Community Experience Manager

Kilo.Health is a digital business working in the health industry. Our main markets are USA, Canada, Australia, Brazil, Mexico & UK. The company was founded 5 years ago and it took a while to find our niche. Though we did it and now we strive to be the leader in the wellness category globally. Don’t wish us luck, come work with us to see it happen.

Get Ready To

  • Map current and potential customers’ journey and experience.
  • Organize and participate in groups building community and boosting engagement.
  • Create and manage the process of new customers’ onboarding.
  • Build sustainable relationships with customers.
  • Monitor and report on customers’ feedback.

We Expect You To

  • Have proven work experience as a community or customer experience manager.
  • Have experience in launching community initiatives (e.g. building an online group).
  • Have a creative mindset towards developing unique and innovative solutions to improve customers’ experience.
  • Be 100% customer-oriented.
  • Have the ability to identify and track relevant community metrics.
  • Have excellent verbal communication and writing skills.
  • Have common sense & perfect English skills (this is crucial).
  • Have no fear of failing.
  • Be curious and creative.
  • Never kill the vibe.

You Are Going To Deal With

  • Full set of perks including a hot tub in a terrace, workations (pity you missed Bali already) as well as taxi & gym monthly budgets
  • Informal communication. We are not a corporate office, we are digital punks
  • Many mistakes though never the same mistake twice. We experiment – a lot, since no one has ever done what we are doing
  • Digital products in the health industry which acquires thousands of daily new customers globally
  • Weekly new introductions. Our team grows faster than construction workers are breaking the walls to expand our office
  • Feel excited already? It’s our daily emotion.

Drop us an email at [email protected] or drop by our office at Vilnius Tech Park.

Choose what kind of interview you would like

Write your choice in the application email and don’t worry about hitchhiking to the interview, we’ll send a cab to your doorstep.

GREET ME WITH LIVE MUSIC

WHISKY SUITS & CIGARS

MEETING IN YOUR PLACE

GREET ME WITH A HOT TUB

MEET ME WITH VIDEO GAMES

MEETING IN OUR PLACE

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